Our vision is to achieve, through professionalism and innovation, the best possible economic results for our shareholders and the highest satisfaction to our customers. Offering the right product, the right time at the best possible price is a mission for our company.
We always operate within the principles we have set right from the outset. They include our determination to always apply in our dealings a spirit of fairness, a sense of responsibility, the strict and unfailing respect of our obligations and the prompt settlement of claims in all cases.
In practice our principles are applied as follows:
- Listen and understand clients' issues and needs.
- Meet and exceed customer expectations.
- Review and use customer feedback to improve.
- Strive to improve and achieve best possible results.
- Deliver on time and to requirement.
- Minimize waste and inefficiency in every transaction.
- Honor promises made to customers or business collaborators.
- Act with honesty and integrity at all times.
- Pro-active approach.
- Employ qualified and experienced personnel for each job.
- Maximize use of information technology to enhance efficiency and overcome problems.
- Think ahead and use modern methods to enhance the competitiveness of the company.
- Embrace change.
- Develop clear and realistic plans to achieve projected objectives.
- Plan ahead with a long-term outlook.
- Never hesitate to constructively question status quo in order to find solutions to problems.
Respect of the legitimate rights of our shareholders:
- Aware of the importance of maintaining the confidence of both our clients and our shareholders we are permanently endeavouring to meet the expectations of both. In this respect the Management has applied a policy of distributing a fair part of the annual profits to its shareholders in the form of a dividend. As part of this policy the company has paid an annual dividend for all years since 2005.